Frequently Asked Questions
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Shipping & Delivery
How long does delivery take across India?
Most orders are delivered within 3–5 business days across India. Metro cities typically receive orders in 2–3 business days. All orders are dispatched from our warehouse within 1–2 business days of payment confirmation.
Is shipping free?
Yes — free shipping on all orders above ₹999 anywhere in India. Orders below ₹999 are charged a flat shipping fee of ₹79.
Do you ship internationally?
International shipping is available to select countries with delivery in 7–14 business days. International orders are not eligible for free shipping. Customs duties and taxes are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn items with original tags intact. Items must be in their original condition — unwashed, unaltered, and free from fragrance or stains. Sale items are not eligible for return.
How do I initiate a return or exchange?
WhatsApp us at +91 98426 52143 (Mon–Sat, 11am–8pm IST) with your order number and the reason for return. Our team will arrange pickup and process your refund or exchange within 5–7 business days of receiving the item.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount is credited back to your original payment method. UPI and card refunds typically reflect within 2–3 banking days after processing.
Sizing
How do I choose the right size?
Each product page includes a detailed size chart with measurements in inches. We recommend measuring your bust, waist, and hips and comparing with our guide. When between sizes, we suggest sizing up for a more comfortable fit — especially for kurtis.
Do TRESSNY garments run true to size?
Most of our pieces run true to size with a comfortable, slightly relaxed fit. Kurtis are designed with a traditional ease for all-day wear; crop tops are cut for a fitted silhouette. Any fit notes specific to a style are mentioned on the product page.
Product & Care
What materials are TRESSNY garments made from?
We primarily use 100% premium cotton — soft, breathable, and built for daily professional wear. Some pieces use cotton-blend or handloom-woven fabric. The exact material, weight, and weave details are listed on every individual product page.
How should I care for my TRESSNY pieces?
Machine wash cold on a gentle cycle. Turn inside out before washing to preserve print vibrancy. Do not tumble dry — lay flat or hang dry in shade. Iron on medium heat, print-side down. Do not bleach or dry-clean unless the care label specifies otherwise.
Will the graphic prints fade after washing?
Our prints use colourfast dyes that retain vibrancy through repeated washing when cared for correctly. Washing in cold water, turning inside out, and avoiding harsh detergents will keep your print looking sharp for longer.
Orders & Payment
Which payment methods do you accept?
We accept all major credit and debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and Cash on Delivery (COD) for orders within India. All transactions are secured with SSL encryption.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. After that, the order enters fulfilment and cannot be changed. To cancel urgently, WhatsApp us immediately at +91 98426 52143 and we will do our best to help.
How do I track my order?
You will receive an SMS and email with a tracking link once your order is dispatched. You can also track your order using the link in your order confirmation email or by contacting us on WhatsApp with your order number.